Versand
Shipping Policy
Last Updated: September 14, 2026
Thank you for shopping at rdcbhm.shop. This Shipping Policy provides important information about the processing, shipping, delivery, and tracking of your order.
1. Store Operator
The online store rdcbhm.shop is operated by:
PINK PANTHER LIMITED
Company No.: 1849337
39 Lewis Road
Lynmore, Rotorua 3010
New Zealand
Postal Code: 3010
Email: support@rdcbhm.shop
Telephone: +64 21 440 592
Website: rdcbhm.shop
2. Shipping Costs
We generally offer free standard shipping for orders placed through rdcbhm.shop.
Standard Shipping: €0.00
Customers therefore do not pay additional shipping charges for regular standard delivery.
If an additional charge applies to a special shipping or optional service expressly selected by the customer, the applicable charge will be clearly displayed before the order is completed.
3. Shipping Destinations
We currently ship to delivery addresses in:
Germany
Austria
Availability of delivery to a specific address will be shown during checkout.
Any applicable delivery restrictions will be communicated before the order is completed.
4. Processing and Delivery Times
Orders are generally processed and prepared for shipment within 1–3 business days after the order is received.
After the order has been handed over to the shipping carrier, the estimated transit time is:
Germany: 5–10 business days
Austria: 5–10 business days
The total estimated delivery time, including processing and transit time, is therefore generally 6–13 business days.
Business days are generally Monday through Friday, excluding public holidays.
Delivery times are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to public holidays, unusually high shipping volumes, transportation disruptions, customs procedures, severe weather, or other circumstances outside our reasonable control.
5. Order Processing
After an order is received, it is reviewed, processed, and prepared for shipment.
Our standard processing time is 1–3 business days.
Orders placed on weekends or public holidays will generally begin processing on the next regular business day.
Once an order has been handed over to the shipping carrier, the customer will receive a shipping confirmation and tracking information where tracking is available for the selected shipping method.
6. Shipping Carriers
Depending on the destination and order, we may use different shipping, logistics, or fulfillment providers.
The carrier used for a particular order may depend on the delivery address, product, fulfillment location, availability, and local delivery options.
An order may occasionally be delivered in multiple packages where necessary.
Customers will not be charged additional standard shipping costs because an order is divided into multiple shipments.
7. Order Tracking
Where tracking is available for the applicable shipping method, we will provide a tracking number or tracking link.
Please note that tracking information may take some time to update after the package has been handed over to the carrier.
For questions regarding the status of your order, contact:
support@rdcbhm.shop
Please include your order number whenever possible.
8. Cash on Delivery
Where available during checkout, we may offer:
Cash on Delivery (COD / Payment on Delivery)
For Cash on Delivery orders, payment is generally made when the order is delivered, in accordance with the instructions provided by the applicable delivery provider.
The payment methods available for a particular order will be displayed before the order is completed.
Our regular standard shipping remains free of charge.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully check the recipient's name, street and house number, postal code, city, country, and any apartment, building, or access information required for delivery.
If you discover an error in your delivery address after placing an order, please contact us as soon as possible at:
support@rdcbhm.shop
If the order has not yet been shipped, we will make reasonable efforts to correct the delivery address.
Once an order has been handed over to the carrier, changing the delivery address may no longer be possible.
10. Failed Delivery
If an order cannot be delivered because of an incomplete or incorrect delivery address or other circumstances attributable to the recipient, the carrier may make another delivery attempt, leave the package at an authorized collection point, contact the recipient, or return the shipment.
Please follow any delivery instructions provided by the carrier.
Mandatory consumer rights remain unaffected.
11. Delivery Delays
Despite reasonable shipping arrangements, delivery delays may occasionally occur.
Possible causes include unusually high shipping volumes, severe weather, transportation disruptions, government measures, customs procedures, border or transportation restrictions, strikes, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact:
support@rdcbhm.shop
Your statutory rights regarding delayed delivery remain unaffected.
12. Lost Shipments
If tracking information has not been updated for an unusually long period or you believe your order may have been lost during transit, please contact:
support@rdcbhm.shop
Please provide your order number, customer name, delivery address, and tracking number where available.
We will review the shipment status and, where necessary, contact the applicable carrier.
Your statutory consumer rights regarding lost shipments remain unaffected.
13. Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at:
support@rdcbhm.shop
Please provide your order number and a description of the damage.
Photos of the damaged product or packaging may help us process the matter more efficiently. However, providing photographs is not a condition for exercising any mandatory statutory rights relating to defective goods.
14. Risk During Transportation
For purchases made by consumers, we generally bear the transportation risk until the goods are delivered to the consumer or a recipient designated by the consumer, subject to applicable law.
Mandatory statutory provisions remain unaffected.
15. Customs, Taxes, and Import Charges
Depending on the shipping origin, destination, and nature of the order, tax or customs requirements may apply to cross-border shipments.
Where additional taxes, import duties, customs charges, or other mandatory costs are payable by the customer, these will be disclosed before completion of the order where required by applicable law and where they can be determined in advance.
Customers will not be charged additional shipping costs that were not properly disclosed before the order was completed.
16. Receiving Your Delivery
When receiving your order, we recommend checking whether the package is visibly damaged, the correct number of packages has been delivered, and the ordered goods are included.
Failure to inspect or report an issue immediately does not automatically result in consumers losing their statutory rights.
17. Returns
Information regarding cancellations, returns, return shipping costs, damaged or defective products, and refunds can be found in our Return & Refund Policy on rdcbhm.shop.
This Shipping Policy does not restrict any mandatory statutory cancellation, warranty, or consumer rights.
18. Contact Us
For questions regarding shipping, delivery, or your order, please contact:
PINK PANTHER LIMITED
Company No.: 1849337
39 Lewis Road
Lynmore, Rotorua 3010
New Zealand
Postal Code: 3010
Email: support@rdcbhm.shop
Telephone: +64 21 440 592
Website: rdcbhm.shop
We will be happy to assist you with questions regarding your shipment or delivery.