Frequently Asked Questions (FAQ) & Help Center
1. When will my order be processed and shipped?
Orders are processed within 1–2 business days (Monday to Friday, excluding weekends and statutory holidays). Once dispatched, you will receive an email confirmation with tracking details.
2. How long does shipping take and to which destinations?
We provide tracked delivery to Germany (2–4 business days) and other European countries (3–5 business days). Delivery times are estimated business days and may vary depending on local postal handling.
3. What is your return policy and conditions?
Customers in applicable European destinations have a statutory 14-day right of withdrawal from the date of package delivery. To qualify for a return:
- Items must be unused, uninstalled, and in their original sealed packaging.
- Customers are responsible for return shipping costs unless the item arrived defective or damaged.
- Customized or clearance items are non-returnable.
For complete procedures and step-by-step instructions, please review our official Return and Refund Policy.
4. How do I initiate a return or contact support?
Please contact our support team at support@rdcbhm.shop with your order number and photo evidence (if damaged) before returning any goods. We review inquiries within 24 business hours.