Widerrufsrecht
Return & Refund Policy
Last Updated: September 11, 2026
Thank you for shopping at rdcbhm.shop. This Return & Refund Policy explains your rights regarding cancellations, returns, and refunds.
1. Right of Withdrawal
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement.
You may contact us by email or using the contact details below:
PINK PANTHER LIMITED
39 Lewis Road
Lynmore
Rotorua 3010
New Zealand
Company No.: 1849337
Email: support@rdcbhm.shop
Telephone: +64 21 440 592
Website: rdcbhm.shop
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
2. Returning the Goods
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw.
Please contact us before returning any item at:
support@rdcbhm.shop
We will then provide you with the return address applicable to your order and, where necessary, additional return instructions.
Please do not send goods back without first contacting us for return instructions.
Unless we provide you with another authorized return address, the following return address applies:
PINK PANTHER LIMITED
39 Lewis Road
Lynmore
Rotorua 3010
New Zealand
We recommend using a shipping method with tracking where possible and keeping proof of shipment.
3. Return Shipping Costs
If you exercise your statutory right of withdrawal and the goods were delivered correctly and are not defective, you are generally responsible for the direct cost of returning the goods.
If the goods are damaged, defective, or incorrectly delivered, we will bear reasonable and necessary return shipping costs where required by applicable law.
In such cases, please contact us before returning the item at:
support@rdcbhm.shop
We generally offer free standard shipping for orders placed through rdcbhm.shop.
4. Condition of Returned Goods
You may inspect the goods to the extent that would normally be permitted in a physical retail store in order to determine their nature, characteristics, and functionality.
You are only responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Where possible, please return all parts, accessories, and documents supplied with the product.
The absence of the original packaging alone does not exclude your statutory right of withdrawal.
5. Refunds
If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.
Because our regular standard shipping is free, there are generally no standard shipping charges to refund.
If you expressly selected a paid shipping method that is more expensive than our least expensive standard delivery option, we are not required to reimburse the additional cost of that premium shipping method.
Refunds will be made without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Unless otherwise expressly agreed with you, we will generally use the same payment method that you used for the original transaction.
You will not be charged any additional fees for the refund.
6. Cash on Delivery Orders
Where Cash on Delivery (COD / Payment on Delivery) is offered during checkout, a refund may not always be technically possible through the original cash payment method.
In such cases, we will arrange a suitable refund method with you, such as a bank transfer.
We may ask you to provide the payment details necessary to process the refund.
No additional refund fees will be charged.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
support@rdcbhm.shop
Please provide your order number and a brief description of the issue where possible.
Photos or videos of the affected item may help us review the issue more quickly. However, providing such evidence is not a condition for exercising statutory warranty rights.
Your statutory rights regarding defective goods remain unaffected.
Where the applicable legal requirements are met, consumers may in particular be entitled to repair or replacement.
Any further statutory rights, including rights to a price reduction, termination of the contract, or damages, remain unaffected.
For valid claims involving damaged, defective, or incorrectly delivered goods, customers will not be required to bear necessary return shipping costs.
8. Goods Excluded from the Right of Withdrawal
The right of withdrawal does not apply, or may expire early, where an exception applies under applicable law.
This may include, in particular:
goods made to the customer's specifications or clearly personalized;
goods that are liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;
sealed audio or video recordings or computer software where the seal has been removed after delivery;
digital content where the statutory requirements for loss of the right of withdrawal have been met.
The applicable statutory requirements apply in each case.
9. Cancellation Before Shipment
If you wish to cancel an order, please contact us as soon as possible at:
support@rdcbhm.shop
If the order has not yet been shipped or fully processed for dispatch, we will make reasonable efforts to cancel it.
If the order has already been shipped, you may exercise your statutory right of withdrawal after receiving the goods.
10. Model Withdrawal Form
If you wish to withdraw from the contract, you may use the following form. Use of this form is not mandatory.
To:
PINK PANTHER LIMITED
39 Lewis Road
Lynmore
Rotorua 3010
New Zealand
Email: support@rdcbhm.shop
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s):
(only if this form is submitted on paper)
11. Contact
For questions regarding returns, refunds, or your order, please contact:
PINK PANTHER LIMITED
Company No.: 1849337
39 Lewis Road
Lynmore
Rotorua 3010
New Zealand
Email: support@rdcbhm.shop
Telephone: +64 21 440 592
Website: rdcbhm.shop
This Return & Refund Policy does not limit any mandatory statutory consumer rights.